Banking Relationships Poll

1) The Account Officer primarily responsible for my relationship at my lead bank has been my banker for the following number of years: Less than 1 year 1 to 2 years 2-4 years over 4 years 2) The likelihood that I will be shopping for a new or an additional bank within the next six months is: under 10% 10 to 25% 25 to 50% over 50% 3) Over the last month I feel that my bank's concern about credit quality in its loan portfolio has: remained unchanged increased decreased Don't know I haven't seen my banker in a month. 4) I really like doing business with my banker because (select one): Has known me personally for years Really knows my business and industry Has never turned me down Operationally they're excellent Sorry, but no specific reason comes to mind 5) Over the last month my bank has made the following number of operational errors: None 1 2 to 4 5 or more 6) If I could get my banker to be more flexible on just one aspect of my borrowing relationship I would like him/her to: Lend me more money Lower my rate and/or fees Extend my loan's final maturity Release collateral and/or my guarantee Loosen my financial and/or reporting covenants 7) The primary reason I moved my business from my last bank was (select one): I didn't like the bank's response to my credit request They committed far too many operational errors I got tired of constantly training new account officers I just got a better deal Other reasons, or haven't changed banks yet 8) I'd characterize the degree to which my banker is truly one of my "financial partners" as: Minimal Basically helpful, but mainly on lending issues Generally a helpful resource on many financial topics I consult my banker on all significant financial aspects of my business 9) I'd characterize the extent to which my banker has tried to cross-sell services to me (other than loans and deposits) as: Minimal Occasionally it's a topic during our visits Frequently Too frequently! 10) The last additional product/service I bought from my bank: Improved our relationship because it was an excellent experience On the margin was about like the rest of my experience in dealing with my bank Was not a good experience, and thereby hurt our relationship No comment/can't remember

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